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Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
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CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.
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in IG Technical Support - Platform and App Help
Posted
Hi , i would like to know if this has ever happened to any investor here.
I went to sell 150000 shares which i had purchased the week before for my grand daughter, the money was from a sale in Baccanora.
As i was away from home i used the IG app on the phone, this was at roughly 4pm last Friday, it said transaction Failed.
A minute later i tried again ,again it failed .i went into the golf club and tried again. again failed.
I then thought no internet connection . so i asked one of the staff for the password inputted that and tried again 150000 shares sold. horay i thought . later when i arrived back home i discovered that i only had half of my shares left. when i checked my account. it had sold 600000 shares within 10 mins which i did not want. as of yet have not received an email back from IG compliance dept.