NECole
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Posts posted by NECole
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For the past few hours my candlesticks on commodities (forex is working fine) have been displaying incorrectly (see picture). It shows the latest candle as Sunday 7th March and although I can see the price changing it is not updating/creating new candlesticks across most of the timeframes (only seems to be working on 10 seconds and below.).
I've tried clearing the cache and trying a different browser but I'm still having the same issue. I'm still new so I'm not sure if I'm missing something or I've changed something by mistake? This is a demo account if that helps.
Wrong Candlesticks/Not Updating
in IG Technical Support - Platform and App Help
Posted
It looks like I've fixed this issue by changing the date range (next to where you change time frame) then pressing CTRL + F5 which from what I've read is "used to force an update, disregarding any cache".
Hopefully this helps anyone else who has this issue in the future.