shanna

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March 30, 2021

Posts posted by shanna

I can't deposit any funds to my accounts

in IG Technical Support - Platform and App Help
Posted March 26, 2021

On 23/03/2021 at 22:43, k_b said:

I've made some profit on IG a few years ago (enough for a mortgage deposit) but I haven't used my account for a while now. It seems to be still active, but when I try to deposit some funds, I always get this error: "We are unable to process your payment right now. Please try again later or contact our helpdesk on 0800 409 6789 or +44 (0)20 7633 5320 if the issue persists."

I tried my ISA and shares dealing account with my card and paypal, same result. I tried calling the numbers, but after over 30 minutes of listening about the unusually high volume of calls and how my call is important to them, I've given up.

Has anyone experienced this issue?

I too can't seem to make a deposit ... same issues and messages ... who do we contact to get support ?

Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.

The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.

CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.

The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.

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I can't deposit any funds to my accounts

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