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Huge candles on charts doesn't reflect trading range on other charts

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Hi

I have only recently started using the online prorealtime platform and I am wondering why some of the charts show  huge candles that doesn't reflect the trading range at the time or other price charts that are available. I have attached an example from today. I have also noticed that the SP data is different depending on whether I use the trading account or spread betting account. I have attached images for this as well. I'm not sure if I am using it incorrectly or if this is a bug. Any help would be great thanks.

 

screenshot-deal.ig.com-2020.05.01-12_54_35.png

screenshot-deal.ig.com-2020.05.01-12_59_51.png

screenshot-demo-deal.ig.com-2020.05.01-13_05_38.png

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