Jump to content
  • 0

Uncloseable position that I didn't open!


NG82Z7A

Question

I am running the IG Trading Platform in a clean sandboxed environment with latest Firefox. Your UI seems very buggy and slow. An order got stock in the UI which I couldn't delete even after logout / login and full reset using the VM snapshot. Clearly a bug in your core platform. This then got converted to a open position because I couldn't edit or delete the order and I then couldn't close the position even after trying multiple times because it came from that ghost order - VERY BUGGY!!!! There was also stuck margin from that ghost order essentially stealing funds that couldn't be returned. Eventually I got the position to close after several minutes but it then appeared again stuck in the system without the related margin this time. This could of resulted in a massive loss of funds!

During this issue I found that there is no easy way to contact anyone to say there is a problem and get the position closed. It just stayed open conveniently sucking money out of the account. How's anyone supposed to trust a system with their money when you have absolutely no control over it. Writing a forum post when you are loosing money wouldn't be acceptable and god knows how long it would take to get someone on the phone.

Firstly why are there bugs in your system that allow unchecked positions to persist and no method to close them?

Secondly why is there no quick way to get in touch when there is a problem - conveniently there isn't even a compose message option just an Inbox - hmm 1 way messaging what's the point?

It really puts me off wanting to use something that won't obey simple operations / commands and could leave me open to large losses. Not sure how I could trust something like this with my money!

Link to comment

0 answers to this question

Recommended Posts

There have been no answers to this question yet

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • The BLUM project has recently gained attention in the cryptocurrency community due to several developments such as  Introduction of a mining game on the TON ecosystem, allowing users to earn $BLUM tokens.  Announcement of new strategic partnerships Upcoming features including Tribes and Memepad functionalities.  Active community engagement through events and rewards 5. Recognition from notable figures in the crypto space Key upcoming events: Token Generation Event (TGE) for the BLUM mining game scheduled for September 20, 2024 Coinciding airdrop of BLUM tokens to the community The project plans to provide liquidity on centralized exchanges such as Bitget and Binance, as well as decentralized exchanges like Uniswap, Curve, and PancakeSwap. These developments have contributed to increased discussions about BLUM on social media platforms, particularly Twitter. As the crypto landscape evolves rapidly, interested individuals are encouraged to stay informed about BLUM's progress through official channels and related TON communities like r/TONDiscussion.  As with any cryptocurrency project, potential participants should conduct thorough research and consider their own risk tolerance before engaging.
    • Counter Fire is poised to redefine the gaming industry with its innovative blend of competitive gameplay and blockchain technology. The game offers multiple modes, including team-based matches of quads, duos, and solos along with solo missions, with deep customization options and dynamic battle scenarios. While the core gameplay of Counter Fire is similar to PUBG, a battle-royal where the last-man or last-team standing wins in a survival gameplay, users earn while playing Counter Fires. The project has been buzzing the ecosystem as the airdrop claim went live today so users can claim their $CEC and await listing on 9th Sept. While gamers continue to claim their tokens, some analysts have start speculating that the project will redefine the gaming landscape citing the project partnership with likes of YoubiCapital, HASHKEY, KERNEL ventures and many more and the fact that the project raised over $5 million as the base for their argument. The project partnership with Bitget could also be a reason it continues to gain such exposure as players can only claim their token to the exchange. Though, as players claim their token to the exchange, they could benefit some reward from the 1 million $CEC reward pool. I still think many exchanges should list the token so gamers can have many choices.
    • Hi @feirb1, Thank you for your post. Please note that we offer T-Bills for trading on leveraged accounts. By trading these, you will be speculating on the price movements. This means that, when trading, you´ll never take ownership of an actual t-bill. Instead, you´ll take a position on the market either rising in value or falling. Thanks, KoketsoIG
×
×
  • Create New...
us