Cancelled pending Order stuck on prorealtime chart

[mark27]

Hi

 

I had a pending order filled but the pending order remained on my prorealtime chart and still remains now .If I try to delete it it says order filled already.I have logged in and out and restarted prorealtime .Does anyone know how to remove it as it is distracting when I have a real order in place

 

cheers

Mark

[Guest DanC]

Hi ,

 

Can you send a Help -Technical report via the ProRealTime charts, ensuring you have the chart open when you send the report. Just select Manual Trading as the message subject and add a note in the box to identify the issue.

 

We can then ask ProRealTime to remove this from your platform.

 

Thanks,
Dan

[mark27]

Thanks Dan

[Guest Futures]

Is it greyed out I'm seeing on market volatility Prorealtime disconnects and do not allow deletion even if you clicked I close them via web app