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URGENT - login to MT4 wont work - cant close open trades

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Yes, I have both emails from IG containing login and password for my MT4 terminal. Yes I have been running the terminal since last Thursday with a live account and my EA.

The login details no longer work and it says Invalid account.

My laptop has shut down at some point over the weekend and I have live trades placed by my EA and they are in DRAWDOWN because my EA cannot manage the trades and I cannot close them on the app or in my IG dashboard area!

I have been on the phone to IG waiting for 4hrs!!!!, I have emailed them - I'm pulling my hair out in frustration. WHAT DO I DO?

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