Demo account

[SHN22]

Hi, i have been running a demo account for a few weeks and had signed up for the PRT for the demo account. This morning i get a message saying that my trial period for PRT for my demo account has expired, and that if i want to use PRT with the demo account i need to activate PRT for my live account. I then activated PRT with my live account, and i can see that PRT is available for the live account, but not the demo account?

"The trial period for ProRealTime on your demo account has ended. If you would like to use ProRealTime on your demo account again you will need to activate ProRealTime on your Live account."

Thanks

Edited June 29, 2020 by SHN22

[SHN22]

Anyone?

[cyrus994]

when i log on and try to trade on my demo account - it says you do not have a default account. Can anyone tell me how to make the demo account my default account?

[Guest KevLar]

I tried calling them 3 times - got through twice and both times they said they would re-activate my demo (have a Live PRT account too) - nothing - they said they'd call back to check and see if fixed - nothing. then in one of my trading rooms someone said that IG dont run PRT Demo on their new account so im now stuck with demo trading on the old platform where the functionality is so different to live PRT so it will take me forever manually make trades.