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stock transfer to IG portal problem

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Hi

I recently opened an IG account but having problems using the Stock transfer option to move my shares from my old provider (interactive investor) to the IG portal. When I try to submit the online form from the IG portal, it fails with a 'something is wrong' message. However, there is no further explanation of the error. I have tried various changes to the info but still unable to submit.

Has anyone else experienced this problem? is there a manual way to transfer shares over to IG please?

thanks

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