Jump to content

Lack of customer service at IG


Recommended Posts

I am appalled at the total lack of customer service at IG. I am in Australia and I tried to phone the help line twice. Each time I waited for nearly half an hour each time without being able to talk to anyone. I've also sent an email to helpdesk.au@ig.com back on Aug 6th and am still waiting for a reply. Now I'm trying Live Chat and so far all the chat box says is "One of our experts will be with you shortly", which I believe are the exact words used on the recorded message when I tried calling on the phone. Unfortunately, it appears that my definition of "shortly" differs a lot from IG's. I'm just curious as to whether anyone else has had similar experiences. It actually feels as if no-one works for IG at all and I will be waiting forever to get some assistance. Surely there's someone from IG out there who is willing to help an Australian in desperate need 😞

This really isn't good enough. The only thing keeping me here are the amazingly low brokerage fees, but soon I will come to the conclusion that I would rather pay slightly higher fees and get some service, as opposed to...........omg, someone is now talking to me on live chat....it's a miracle!!!!!

  • Great! 1
Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      23,599
    • Total Posts
      96,961
    • Total Members
      44,168
    • Most Online
      7,522
      10/06/21 10:53

    Newest Member
    Richierich
    Joined 03/12/23 12:33
  • Posts

    • Trade statistics of the 'Triangle 8th' system as of 12/03/2023 Gain: 102.00% Profit: 781.52 USD Funds: 1,400.18 USD Balance: 1,781.52 USD Beginning deposit: 1,000.00 USD Withdrawals: 0.00 USD Top-ups: 0.00 USD
    • Name of stock - Vox Royalty   Name of Stock Exchange - NASDAQ   Leverage or Share dealing - Leverage   Ticker - VOXR   Country of the stock - Usa   Market Cap - 100M
    • It is a best practice to buy dip and sell high but this strategy mostly doesn’t go as planned because you can’t predict the final bottom. Some traders BTD anticipating a potential pullback which mostly doesn’t happen and this force some into panic selling. DYOR is mostly advisable but some people fail to know which analysis they should focus more on. When deciding to hold a token for a long-term FA is very important and its cardinal point should be thoroughly scrutinized before making such a decision. These points include; Whitepaper, Road map, and Usecase. These points have a huge impact on deciding how long to hold a project and also booast your confidence in the project's bullish potential.  The first principle in this industry is “invest what you can afford to lose" though many neglect this principle as such when a project is going through a price correction they panic sell and sell at a huge lost. Most normal regret their decision later when they see the project back on track. Once you adhere to the first principle you hardly fall victim to panic sales. Note that it is mostly not advisable to hold meme tokens una less you are convinced because meme goes with the hype and finds it hard to retest its ATH once the hype is over.  Anyway what are your trading strategy and principles you adhere to most?
×
×
  • Create New...
us