Jump to content
  • 0

Some Platform Connectivity Issues

Guest NathanH


Guest NathanH

A number of our Australian clients are experiencing connectivity issues with our platform. It appears to be affecting clients who are using the Telstra network. This is something that we are aware of and our technical team is investigating with Telstra.


If you are experiencing issues with the platform, accessing our platform through a different network may resolve the issue. If you need to manage any positions please feel free to contact our dealing line and we will be happy to assist over the phone.

Link to comment

5 answers to this question

Recommended Posts

Guest Holster



I am one of those affected by the connectivity issues and I am going through Telstra (either mobile or home broadband).

Where is the best place to see updates on this issue?



Link to comment
Guest NathanH

Hi there,


Unfortunately the issue is still ongoing. We will be posting updates here and on Twitter (@IGClientHelp) as they come.


We recommend that any clients affected also contact Telstra Customer Service so that they are aware of the number of people impacted. It would be best to let them know that you are having connectivity issues with streaming/accessing data from ig.com and that IG have confirmed that clients on other networks have not had any issues. Furthermore this issue has started from around 4:30pm Melbourne/Sydney time on the 24th.


We hope for this to be resolved soon. If you have positions which you need to manage and are unable to connect to our platform please feel free to contact our helpdesk line in order to trade over the phone.

Link to comment
Guest NathanH

I can confirm we have been receiving reports that this issue does seem to be resolved now. If you are still experiencing any connectivity issues please give our helpdesk line a quick call so that we can look into this further. Thank you for your patience.

Link to comment


This topic is now archived and is closed to further replies.

  • General Statistics

    • Total Topics
    • Total Posts
    • Total Members
    • Most Online
      10/06/21 10:53

    Newest Member
    Joined 29/03/23 12:46
  • Posts

    • #EURJPY: Detailed Structure AnalysisHere are my latest structure analysis for ⚠️EURJPY.Support 1: 138.80 - 139.25 areaSupport 2: 137.38 - 138.18 areaResistance 1: 143.19 - 143.6 areaResistance 2: 145.00 - 145.58 areaResistance 3: 146.40 - 146.7 areaConsider these structures for pullback/breakout trading.
    • #USDCAD: Important Breakout   USDCAD broke and closed below a solid horizontal demand cluster on a daily. The broken structure turned into resistance now.   Probabilities will be high to see a bearish move from that. Goals will be 1.356 / 1.346 For Additional confirmation use: the best mt4 indicators
    • Dollar Index (#DXY): Key Levels to Watch This WeekHere is my latest structure for Dollar Index.Resistance 1: 103.11 - 103.63 areaResistance 2: 104.74 - 105.1 areaResistance 3: 105.667 - 105.88 areaSupport 1: 100.82 - 100.88 areaConsider these structures for pullback/breakout trading.For Additional confirmation use: Swing Trading Indicators
  • Create New...