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Some Platform Connectivity Issues


NathanH

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A number of our Australian clients are experiencing connectivity issues with our platform. It appears to be affecting clients who are using the Telstra network. This is something that we are aware of and our technical team is investigating with Telstra.

 

If you are experiencing issues with the platform, accessing our platform through a different network may resolve the issue. If you need to manage any positions please feel free to contact our dealing line and we will be happy to assist over the phone.

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Hi there,

 

Unfortunately the issue is still ongoing. We will be posting updates here and on Twitter (@IGClientHelp) as they come.

 

We recommend that any clients affected also contact Telstra Customer Service so that they are aware of the number of people impacted. It would be best to let them know that you are having connectivity issues with streaming/accessing data from ig.com and that IG have confirmed that clients on other networks have not had any issues. Furthermore this issue has started from around 4:30pm Melbourne/Sydney time on the 24th.

 

We hope for this to be resolved soon. If you have positions which you need to manage and are unable to connect to our platform please feel free to contact our helpdesk line in order to trade over the phone.

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I can confirm we have been receiving reports that this issue does seem to be resolved now. If you are still experiencing any connectivity issues please give our helpdesk line a quick call so that we can look into this further. Thank you for your patience.

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