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Can't Deposit Funds sing Visa Debit Card


Anitsirk

Question

Hello,

I seem to have a problem using my visa debit card for funding my account. when i try to deposit funds it gives me an error. The card works perfectly fine when I use it to pay for online purchases. It only gives me the error message when I try to deposit money to my account. Also, my account is already active so I don't know what else could be wrong.

I hope you can help me with this. thanks! 

error.jpg

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Hello!

I tried to deposit funds the other day and it also showed as incorrect, because the security code was wrong.
It wasn't wrong. Now there is retained cash on my account so I do not have them on the IG accout and I dont have access to them until the 28th of November!

Any chance IG can stop retaining them on their side?

Best wishes,
C

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