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Authority to trade complex products - leveraged ETFs



I have  well-established retail account with IG and can trade leveraged ETFs such as UPRO and TMF in both my share dealing and SIP accounts.
I recently recommended IG to a friend who has opened an account and completed from W8-BEN but gets a warning message about complex products and cannot buy the leveraged ETFs he wants.
What doe he need to do to get authorisation to trade these products?
Thanks for any help.

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