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Authority to trade complex products - leveraged ETFs

Question

I have  well-established retail account with IG and can trade leveraged ETFs such as UPRO and TMF in both my share dealing and SIP accounts.
I recently recommended IG to a friend who has opened an account and completed from W8-BEN but gets a warning message about complex products and cannot buy the leveraged ETFs he wants.
What doe he need to do to get authorisation to trade these products?
Thanks for any help.

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Is there some way to filter ETFs to see which ones IG considers "Complex Products"?
I can't see anything in the ETF screener.

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Are there any VIX related ETFs that people CAN trade without complex products approval?
Wanted UVXY but that is not allowed.

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