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Signals time and chart times


Guest Leo

Question

There is a problem with the IG trading platform that is causing constant frustration and it is about Timing. The signals link brings up trading suggestions and provides the time the suggestions were determined but the time provided is not specified. Its like looking at an architectural or engineering design that does not show the units of measurement used. 

It would not tike much to assign the time and date and country that the times apply to. When one trades across different time zones this matter fosters confusion particularly when buying or selling is urgent. The plattform should be designed to allow one to see the time of the signals info and the time on the charts to be in the same time zone. This is such an obvious need that only IT designers are unable to see.

Than there is the other silly presentation. If one is trading in Australian dollars one should expect to see the position in all pairs in Australian dollars. This ofcourse is not the case with all pairs traded. Try finding the logic here.

These issues have been brought to IGs attention to no avail.

The question here is does IG have a customer centered management perspective and will they take on board customer improvement suggestions in the near future.

IN the past week or so no signals information is provided without explanation not even by their customer service. What is going on here. One can only conclude that frpm late November onwards the signals info will not be provided. Is this the right answer here?  

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