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My first experience with IG

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I find the App for IG incredibly difficult to navigate. I therefore thought I would call you on the 0800 number. I waited for 1 hour 40 minutes for a response by which time I had decided to close my account. In order to do this, unbeknown to me, I am now told that I have to provide the bank statement showing the monies coming into IG from me at the outset. I find this staggering. I was smultaneously told that I would receive an immediate email, telling me what I had to do. I am still waiting.

  Perhaps this service is acceptable? I shall await hearing. I won't be holding my breath though.

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    • @espiral, A higher broker margin requires a high margin which needs to be transferred to the client which would make offering this stock expensive for our retail clients. Thanks, KoketsoIG
    • I do not understand it.  What is the difference between this stock and other Toronto stocks with much less market cap that are available with leverage in this market?
    • Dear @espiral, Thank you for your response. Please note that we cannot offer this stock on leveraged accounts and it is only available for non-leveraged accounts. This is because of the higher broker margin which would need to be transferred to the clients. Thanks, KoketsoIG
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