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Problem in forex trading with IG.

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Hello, Guys for the last 7 days, whenever i place trade in Forex the it goes in negative at the balance sheet thought the price movement on chart is positive.  I lost many positions due to this. I send 10s of email. seems IG is cheating clients. This is going to many days. the trade open with 15 to 16 pips difference and than never go in positive though the graph even in positive 

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I called them just uesterday to clarify similar. That negative is the what the broker takes first based on the spread. So the larger the spread the longer it will be in the negative. Choose pairs that have 1 or less spread then it is negative for just 1 or 2 pips. It Is the broker taking what is owed that is all. Hope that makes sense

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