MIR transfer seems to have failed - lost tokens?

[nvisibl]

I wanted to buy EIFY coins from Etherconnect using MIR transferred from Metamask

Etherconnect allows the purchae of EIFY using MIR

I carried out the transcation (2 days ago) sending MIR from Metamask to the Etherconnect address

The MIR have transfered from Metamask but they haven't reached Etherconnect

The Etherconnect transaction report shows that the MIR tokens were wrapped for transfer..... but that's it

Nothing else, and the tokens have not gone through to Etherconnect

 

I'm lost. I don't know what to do. Can I retrieve these MIR tokens in any way??

Metamask support team say the MIR tokens have succesfuly transfrred

Etherconnect has no support team to contact

 

What I can I do to recover the MIR tokens?

Appreciate your help

Thank you