not verified because your id is not in our approved list

[iviaxaivi]

HI,i ve tried to open an account,i am resident in Uae,send the document and then a girl call me at the phone, ask me some questions about my knowledge of forex etc, and my work, and want to see my curriculum(I have no social),after I send it she disappear, i have sent mail to her, to the support but nothing change my proof of address is "not verified because my id is not in our approved list",my question is:what I can do?Thanks

[AndaIG]

Hi @iviaxaivi

Thanks for reaching out, 

We have alerted your account manager who will contact you when she is back in office

All the best, 

Anda

[iviaxaivi]

ok,thanks now I'm outside of uae maybe the phone can have some issue, but skype,wa,and mail works,

[iviaxaivi]

no one has contacted me, not even by email, what should I do, thanks

[iviaxaivi]

up

[AndaIG]

Hi @iviaxaivi

Apologies for the delay in activating your account. Your account manager has been on away from the office for some time. We have asked one of the other account managers Faizan to reach out to you. He should contact you shortly. 

All the best, 

Anda

[iviaxaivi]

ok, thanks,can schedule our appointment via mail please?,as I said I am outside of use thanks

[AndaIG]

49 minutes ago, iviaxaivi said:

ok, thanks,can schedule our appointment via mail please?,as I said I am outside of use thanks

Thanks, you can expect to receive an email shortly.