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AndaIG

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Everything posted by AndaIG

  1. Hi @Bearmax The immediate effect to the value of the index should be marginal. Please see the following link for further details: Thanks Anda
  2. Hi @metoxes Thanks for reaching out Please see our FAQ on the following link: Thanks Anda
  3. Hi there You can find our charges for various futures on the below link: https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-indices-cfd-product-details You can find more information on options from the link below: https://www.ig.com/uk/options-trading Thanks Anda
  4. Hi @KieranClaydonFrench Please see the following link for details of our L2 offering. https://www.ig.com/uk/trading-platforms/l2-dealer Thanks Anda
  5. Hi Andrew Please refer to point 5 in the FAQ blog above Regards Anda
  6. Hi @MelvinTWL Thanks for the query We display the dealing hours in the info section for shares because shares will follow normal exchange hours. For the rest of the markets you can view the dealing hours through the product details on the website. Please see the following link: Thanks Anda https://www.ig.com/uk/help-and-support/spread-betting-and-cfds/fees-and-charges/what-are-igs-indices-spread-bet-product-details
  7. Hi @Lyn Thanks for the query Yes you can sell your rights as they are tradeable, for more information please visit our FAQ blog from the following link Thanks Anda
  8. Hi @Vic247 Thanks for reaching out The terms are 31 for every 47 held. If you held 13 shares on Monday you would be entitled to purchase another 8. (13/47)*31 Thanks Anda
  9. Hi @SHAHRIARDADKHAH Thank you for reaching out The funds should have cleared by now. Thanks Anda
  10. Hi All Unfortunately we still do not offer that particular exchange on our Share Dealing account. Thanks Anda
  11. Hi @AR22 Thanks for the query The closings only status on a share means that we do not want to accept any new opening positions, but are happy for clients with existing positions to close them online. This could be due to a risk parameter such as volatility or liquidity, or perhaps a corporate action. Thanks Anda
  12. Hi @Percolator19665 For API support please visit the below links: https://www.ig.com/uk/trading-platforms/trading-apis/how-to-use-ig-api https://labs.ig.com/rest-trading-api-guide You can also email webapisupport@ig.com Thanks Anda
  13. Hi @OlliMur Thanks for reaching out. Please note that our product offering on MT4 is limited to FX, indices and commodities. We do not offer shares or ETFs on MT4. You would need to trade these on the IG trading platform or on ProRealTime. Thanks Anda
  14. Hi @wixy24 Thanks for the query Unfortunately this is something that you cant do on the platform. However we are happy to pass this on as feedback to our developers. Thanks Anda
  15. Hi there Thank you for reaching out You can change the timeframe by clicking on the top right hand corner of the chart. Please see the attached screenshot. Regards Anda
  16. Hi there We do not offer Islamic accounts anymore. Thanks Anda
  17. Hi @guwest Please email our IT team on helpdesk.uk@ig,com Thanks Anda
  18. Hi @alcoholic8888 Thanks for the question We pay dividends as a cash credit to your trading account. Thanks Anda
  19. Hi @guwest Thanks for the question Have you tried refreshing your browser or using a different browser? If on the app can you try reinstalling the app. If the issue persists please email helpdesk.uk@ig.com with some screenshots of the error message so that it can be investigated by our IT team. All the best Anda
  20. Hi @Matthew Thank you for reaching out, 1. Paypal withdrawals are free of charge our side, although it may be that you are charged by Paypal itself. The advantage of Paypal is that withdrawals can clear immediately, or up to 24hrs at worst. EFT withdrawals are also free of charge but can take up to 3 business days to clear. You would need to weigh up the pros and cons of each method in this case. 2. In the share dealing account you wont have to pay margin as you will be buying the share. Therefore you will pay for the purchase price of the share. The fees mentioned are correct Thanks Anda
  21. Hi @asimnajeeb12 Thanks for the question We have reached out to your account manager, they will be in touch shortly regarding activating your account. Thanks Anda
  22. Hi @asimnajeeb12 Thanks for the query We have reached out to your account manager, they will be in touch shortly regarding activating your account. Thanks Anda
  23. Hi @kwokhlee8888 Thanks for the question The vertical grid line will update automatically depending on the date range, its not something you can change on the platform but we can pass the feedback on to the developers. Thanks Anda
  24. Hi @WayneM Thanks for the question You should have had a separate rights line booked onto your account, if this is not the case please contact helpdesk.uk@ig.com with your account details so that the issue can be looked into. Thanks Anda
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