Overcharged comission?

[GregKelleher]

I have noticed couple of recent trades made where I was charged £8 comission even though I had made 3 other trades in the preceeding 30 days, Also US Shares seem to still be charging comission. I will need to go through my trading log in detail to see how often this may have occurred, but this is an error, no?

Thanks!

[AndaIG]

Hi @GregKelleher

Thanks for reaching out, 

Please reach out to helpdesk.uk@ig.com so that they can look into whether you qualified for discounted commission for the month of May. Should this be the case they can refund any overcharged commissions. You will want to make sure that you made 3 trades or more in your share dealing account in April. Also ensure that you have not changed your currency conversion settings. 

All the best, 

Anda 

[GregKelleher]

I think the nuance may be in the wording, of "previous calendar month", I could have sworn it was 30 days before... I will check, and if that seems to be it then that answers it. Thanks.

Edited May 18, 2022 by GregKelleher
typo