"Market requested is no longer available online"

[Christin1]

I have been buying a NASDAQ related ETF on line for the last 3 years, when I tried to place an order this morning the order was rejected and I got the message "Market requested is no longer available online".     Is this just a time of day /  market closed message or something more concerning?

[Pezandrews]

Hi there, I also have this problem. I'm trying to sell US stocks and it says "Market not available online" I can't find any solutions in the IG forums, what's going on? Why could I buy them but now can't sell them?...

 

Many thanks in advance.  

[AndaIG]

Hi @Pezandrews

Thanks for reaching out, 

There are two issues here. Firstly on Share dealing/ISA orders you are only able to trade from 12pm UK time on US shares. Our prime broker only accepts orders from this time. Secondly if you intend to trade in the pre-market (After 12 pm) you will have to adjust your order type to limit and your expiry to Day-All sessions. Market orders are only available in the main session i.e. 14:30 to 21:00 UK time. 

All the best, 

Anda