PRT Pro screener is not working

[santacruz]

PRT Pro screener is not working, it says An error has occurred during the execution of your ProScreener market scan

[chamberskob]

I have the same issue - started yesterday as well....

[soberbender]

snap same issue.:(

[MrMagic]

I've got the same issue. I believe it's a PRT problem. 

[OfentseIG]

Hi @santacruz @chamberskob @soberbender @MrMagic

Thank you all for reaching out. 

We have escalated your query to the relevant team who will investigate on priority.

We kindly ask that you also send a technical report to the PRT team from your PRT platform. Locate the main toolbar in PRT and click 'Help' > Help Center > Choose I'm having a technical problem and select the relevant option. After completing all steps, click on 'send report'. Thank you, OfentseIG

[OfentseIG]

On 05/11/2022 at 12:02, santacruz said:

PRT Pro screener is not working, it says An error has occurred during the execution of your ProScreener market scan

Hi @santacruz @chamberskob @soberbender @MrMagic

Please kindly note that the issue has been resolved. 

Thank you, OfentseIG