OfentseIG

Hi @ed2000
Thanks for reaching out. Unfortunately not as these are two different platforms with their own unique features. If you are looking to use an EA on ProRealtime, you can try Prorealcode.com which offers a coding conversion service where they convert an EA to PRT to code. All the best, OfentseIG

Hi @jabaty @Daily
We appreciate your feedback and can assure you that it will be forwarded to the relevant department to be reviewed. We recently sent an email regarding overnight funding on FX admin charges. I believe this was sent out on the 30th of December.
This change went live from 16 January 2023 and impact the way our charges are presented on statements, alongside the calculation of the fee. This change will apply to all existing and new positions. 
Our website and legal documents will also be updated to reflect this. 
What does this mean for you? 
Currently the fee for holding FX positions appears as one cost on your ledger and statements. They’ll now appear as two separate lines, representing our admin fee and the ‘Tom-Next’ charge, calculated by the market.
Separating these charges will add increased transparency to your overnight funding.

When will the fee be applied?
Currently, we apply overnight funding on a T+2 basis, so the fee for holding positions over the weekend is charged on a Wednesday. This is an industry standard on FX positions.
As the ‘Tom-Next’ is an industry calculation, this element of your overnight funding will continue to be charged on a Wednesday.
To align with our other asset classes, our admin charge for positions held over the weekend will be applied on a Friday instead.
For clarity, holding a position through a Wednesday will incur three days ‘Tom-Next’ charge and one day of admin fees. However, a position held on a Friday will incur a one day ‘Tom-Next’ charge and three days of admin fees.

How will the fee be calculated?
Until now, we’ve advertised an admin fee of 0.8% annually for holding FX positions overnight. However, as we’ve applied only one admin fee over weekends and holidays, up to this point we’ve effectively charged less than this.
Our advertised fee isn’t changing, but merely being charged in a different way. The evolution now brings the fee to the advertised 0.8%.
All the best, OfentseIG
 
 

 

Hi @zerocafeine
Thanks for reaching out and we apologize for the delay in responding to you. You automatically pay spread when you open a position. At the time of opening, the bid and ask price are different. For example, if you are trading a short position on EUR/USD and open at a price of 10773.2 as shown below, you would have already paid 0.3 spread as it is already included in your opening price. Therefore, same principle applies when you close. Assuming the market goes down and the ask price drops from 10773.8 to 10773.2 and you decide to close, you would have paid 0.3 spread at the closing price. In total, you paid the full spread of 0.6

Your profit/loss is calculated as
(Closing price - Opening price)x size 
Since your opening and closing price are the same, profit would be zero. 
All the best, OfentseIG

Hi @ezzaldeen
Apologies for the delay and thank you for sending over your details.
Verifying documents and activating accounts are very different. In addition to documents, our team conduct their own research and may even contact you to ask additional questions, before approving/ rejecting your application. We can guarantee that our team is working tirelessly to help activate accounts efficiently. Again, we apologize that this is taking longer than you expected. All the best, OfentseIG

Hi @Trading-Better

You can check your statement by opening My IG via desktop, selecting 'Live accounts' and then 'Statements'. Your summary is located under the 'Annual' type, and after clicking ‘Show statements’ will be named '2022'. Please have a look at our Statements FAQs page for more information on CTC. 
All the best, OfentseIG

Hi @EPHTrader
Thank you for reaching out. You need to sign the relevant tax form if you want to trade US shares or US incorporated shares outside the USA on leveraged account (CFD) account. If the form is not signed, you would be charged $50 on your account. You can find this form by opening My IG via desktop, selecting 'Settings' and then 'Trading US stocks W8-BEN form'. Screenshot attached as reference. All the best, OfentseIG

Hi @DennisFx
Thank you for contacting us. We do not have the option to view market data on the demo account. This feature is only available on live accounts. All the best, OfentseIG

Hi @paulallison
Our payments operating hours are from Monday-Friday (excluding public holiday). Withdrawals might be delayed due to public holidays depending on the time you requested. Our payments team will process your withdrawal request as soon as they can. All the best, OfentseIG

Hi @Sam191920
On the web platform, click on 'Spot' next to the market name. You will see a drop down option to select the mini contract. On the mobile app, search EUR/USD and the platform will give you the standard and mini contracts.  Thanks, OfentseIG

Hi @MKS111
Thanks for reaching out. We do not offer thwat exchange on non-leverage accounts. These are the exchanges we can offer on ISA or share dealing accounts:

All the best, OfentseIG

Hi @ERK
This stock can only be traded by calling in. A dealer can help you purchase the stock when the market is open. This stock is available for trade on the share dealing and not on the ISA account. All the best, OfentseIG

Hi @jwmshaw
Thanks for reaching out. Please email webapisupport@ig.com for more assistance. This team was created to help with all API queries. All the best. OfentseIG

Hi @Brian
 If the variable currency (or the counter currency) is USD, the counter currency represents the amount of currency required to buy a single unit of the base currency and this is the currency which denotes your running Profit/Loss. Unfortunately we won't be able to change the P/L currency to your base currency for each position in this case. However, you can check your total running P/L in AUD on the platform. Screenshot attached for reference 

All the best, OfentseIG

Hi @madeinquant
Thanks for reaching out. You can also share this with webapisupport@ig.com for more assistance. This team is created to assist with Web API issues. All the best, OfentseIG

Hi @djsalmons
Unfortunately we do not offer any other types of stops in any US account. IG is regulated by the NFA and CFTC which prohibit such strategies on the IG Forex account. Thank you, OfentseIG

Hi @CJO'
We can't necessarily 'remove' the symbol as that's what allows you to trade from in your jurisdiction and confirms the type of account you have. Hypothetically, if we removed the (£) suffice next to the forex currency pairs, clients would not be able to trade at all. Unfortunately there isn't much we can do to assist. I do apologize for the inconvenience. 
Thanks, OfentseIG

Hi @Philb1965
You can check your statement by opening My IG via desktop, selecting 'Live accounts' and then 'Statements'. Your summary is located under the 'Daily' type, and after clicking ‘Show statements’ this will confirm all your holdings as of today. 
All the best, 
OfentseIG

Hi @piachader93
Once we are advised that a client is deceased and have received the Death Certificate, we will ask the informant to provide a copy of the will, grant of probate or grant of representation which names them as executor or administrator of the estate and they instruct us to sell or transfer the shares then we can act upon their instruction.
We do not have the option to nominate beneficiary as these can be confirmed by the documents required. All the best, OfentseIG

Hi @lodgenom
Thanks for reaching out. It is possible to add another account. Log into your account on the desktop > go to My IG > under the 'Dashboard' tab you will have the option to 'Add an account. 

This option is also available on the mobile App. Log into mobile app and select Accounts > Manage accounts > Add an Account. 
All the best, OfentseIG

Hi @Enliven
Thanks for reaching out. When trading an 'All Sessions' stock, the order type you need to select is 'Limit' and expiry 'Day All Sessions'. This is how you place a trade on an all sessions stock to allow your order to work Pre- and Post- market. All the best, OfentseIG

Hello All, we would like to apologize for the inconvenience you received due to the above mentioned issue. The demo platform is now reflecting the correct charts and prices. All the best, OfentseIG

Hi @Nightwing 
Assuming that you are trading $1 pp, it would have to fall by $2 (equivalent to 200 points on the spread bet account) to get a loss of $200. 
The formula for P/L is:
P/L = (Closing Price - Opening Price) x size 
Therefore, 
$200 = (X - 500) x 100 shares     
Since you are on the spread bet account, and 100 shares is equivalent to $1pp and $500 in points is 50,000 then the formula would be:
$200 = (X - 50000) x $1    
All the best, OfentseIG

Hi @peterc
Thanks for reaching out. 
Please email webapisupport@ig.com for assistance. This team is assigned to prioritize all API queries. All the best, OfentseIG

Hi @Bell07
You can find the option to add a trailing stop on the deal ticket when placing a new trade. For an existing trade, you can find this option under Positions when you click on 'Add stop'. We have attached screenshots as reference. 


All the best, OfentseIG

Hi @DBROOKS1990
Thanks for reaching out. 
You can send through a request for the contract to be added on the platform. Please send an email to our helpdesk.uk@ig.com
All the best, OfentseIG