Deal rejected

[Albertchanhowan]

I have just tried to trade USTech 100 at 15:18, however it was rejected due to the max. trade size was over 68 contracts, the platform suggested me to deal in same direction up to 68 contracts every 20 seconds. Could you please explain what happened to this case, this was not happened before, thanks.

[OfentseIG]

On 16/12/2022 at 17:56, Albertchanhowan said:

I have just tried to trade USTech 100 at 15:18, however it was rejected due to the max. trade size was over 68 contracts, the platform suggested me to deal in same direction up to 68 contracts every 20 seconds. Could you please explain what happened to this case, this was not happened before, thanks.

Hi @Albertchanhowan

Thanks for contacting us. If the notional value is too large, we would normally have to check size with our desk. Please call our helpdesk when you get such a rejection reason or if you need more information regarding this incident. All the best, OfentseIG

 

[Albertchanhowan]

Hi 

Thanks for your help. I did just trade 69 contracts which is not large, and the point is I used to trade more than 68 before, this just happen recently. Is the policy changed or what?3

[OfentseIG]

1 hour ago, Albertchanhowan said:

Hi 

Thanks for your help. I did just trade 69 contracts which is not large, and the point is I used to trade more than 68 before, this just happen recently. Is the policy changed or what?3

Hi @Albertchanhowan

Nothing has changed much. We are unable to check on your account or discuss account related issues as this is a public platform. Please contact our helpdesk for more information. Thank you, OfentseIG