Account verification

[ezzaldeen]

Hi Everyone,

Hope you all are doing well, staying safe. I need some info on account verification. I have provided IG with all the docs they have requested to open my IG account. But, it' still not active. And I am not sure who to contact to find out what else I need to. Does anyone have any info what to do next? I called this number 1800601799 and I contacted this email

newaccounts.au@ig.com

 no one is answering!!!

Your help is much appreciated.

Kind regards

[OfentseIG]

11 hours ago, ezzaldeen said:

Hi Everyone,

Hope you all are doing well, staying safe. I need some info on account verification. I have provided IG with all the docs they have requested to open my IG account. But, it' still not active. And I am not sure who to contact to find out what else I need to. Does anyone have any info what to do next? I called this number 1800601799 and I contacted this email

newaccounts.au@ig.com

 no one is answering!!!

Your help is much appreciated.

Kind regards

Hi @ezzaldeen

Apologies for the delay and thank you for sending over your details.

Verifying documents and activating accounts are very different. In addition to documents, our team conduct their own research and may even contact you to ask additional questions, before approving/ rejecting your application. We can guarantee that our team is working tirelessly to help activate accounts efficiently. Again, we apologize that this is taking longer than you expected. All the best, OfentseIG

[Flood178]

Hello, my my account number ***** and I gave all of my documents and information in and my account isn’t activated yet, so I was wondering how long can this process take as it has already taken quite some time ?

kind regards