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Cannot close an order


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I am on my demo account. I had a limit and stop loss all set as normal. it has gone way over the limit and didn't close. when i try to close it i get "unable to process, contingent order in process. Another order may be in the process of being filled on this same position

Can anyone help me?

 

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19 hours ago, markj62 said:

I am on my demo account. I had a limit and stop loss all set as normal. it has gone way over the limit and didn't close. when i try to close it i get "unable to process, contingent order in process. Another order may be in the process of being filled on this same position

Can anyone help me?

 

Hi @markj62 @yuris 

Thanks for reaching out. Normally on a live account, this is when our team has already received a partial fill for your positions and the order still working in the market to get a full fill. Since this is on a demo account, we would need to reset the account. If you are comfortable with resetting your account, please send an email to helpdesk.uk@ig.com 

All the best, OfentseIG

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