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Could not reopen Bitcoin short position on 30th July 2017 at $2635
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Guest cybery,
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Question
Guest cybery
Hi IG,
I could not reopen 5 Bitcoin short position on 30th July 2017, 8pm Sydney time, at $2635.
I planed to close my short positions on Saturday(29th July) and reopen it on Sunday to avoid the risk of holding the position when the market is open while your platform is closed.
However today (30th Sunday) I could not reopen my short position:
"SORRY you can only place an order to close on this market. for further detail please call our helpdesk"
I also closed 0.5 short position today at $2632, wanted to open it when the price go up about $10.
If you have given me any warning on "cannot open position", I won't close it at all.
I tried called helpdesk a few times but no one answered the call at all.
Please resolve this issue as soon as possible.
Thanks.
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