Jump to content

Account activation


Recommended Posts

Hi there, I uploaded all my documents about a week ago and I haven't gotten anything back in terms of account activation.

How long does activation take?

And is there anything additional I need to provide as iv given ID and a bank statement.

Link to comment
5 hours ago, KeenanB said:

Hi there, I uploaded all my documents about a week ago and I haven't gotten anything back in terms of account activation.

How long does activation take?

And is there anything additional I need to provide as iv given ID and a bank statement.

Dear @KeenanB,

We apologize for the delay in activating your account despite you having uploaded all the required documents. We have informed the account opening team about this and they will be in touch with you soon to provide an update. We regret any inconvenience caused.

For account-related queries, please reach out to us at 1800 601 799 or helpdesk.au@ig.com. 

Regards,
AshishIG

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • image.png

  • Posts

    • This is not an acceptable explanation for me unfortunately, I am fully aware of the need to move spreads and I had accounted for that. Especially at the open of a market, but your spread was totally unreasonable the spread on DEC contracts is already at 130pip standard, to increase it to 400pips and hold it there even after 5 mins of trading. As my execution was a 09:06 the main market volatility had already been accounted for.   So disappointing after 6years being a customer and on a profitable trade as well: 
    • Dear @MB1470, Thank you for your post. Please note that dealing spreads on shares are subject to variation, especially in volatile market conditions or other unusual circumstances.  Market spreads can widen significantly, particularly at the beginning and end of the trading day, and minimum spreads may exist. Thanks, KoketsoIG
    • This morning at the market open on NOVO DEC contracts. On Spread Bet.    the spread moved from 138pips to close to 400 pips? How can this be reasonable the candle is only displayed on a 15-2min time period not on smaller periods. At market open 09:00 ????? How is this even remotely reasonable?     
×
×
  • Create New...
us