Unable to access monthly statements

[dantrader435]

Hi I can't seem to access any monthly statements under the dashboard (please see attachment) and they're not emailed to me. What can I do to fix this? Thanks

[AshishIG]

On 23/06/2023 at 18:07, dantrader435 said:

Hi I can't seem to access any monthly statements under the dashboard (please see attachment) and they're not emailed to me. What can I do to fix this? Thanks

Hi @dantrader435,

Could you please attempt to choose a custom time frame from the date dropdown, select the desired dates, and then generate a statement to verify if it functions properly?

All the best,
AshishIG

[dantrader435]

11 minutes ago, AshishIG said:

Hi @dantrader435,

Could you please attempt to choose a custom time frame from the date dropdown, select the desired dates, and then generate a statement to verify if it functions properly?

All the best,
AshishIG

Please see as attached, still says no data found, thanks

[AshishIG]

20 hours ago, dantrader435 said:

Please see as attached, still says no data found, thanks

@dantrader435,

Apologize for the inconvenience of not being able to access your statements. It seems this might be an account-related issue. Rest assured, we will investigate this matter and provide assistance. To help us resolve the problem, could you kindly send an email from your registered email to helpdesk.au@ig.com ? This will allow us to look into the issue and assist you further. Additionally, we can manually send the statement from our side to assist you. We appreciate your patience and cooperation regarding this matter.

All the best,
AshishIG
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