Twitter Feed Not Updating

[dickyb]

Any idea how long this is going to be out of action for?

[Sedgie]

Not been working properly since last night and another issue US graphs not running properly either

[NeilN]

I've just spoken with tech support and they've said that they're aware of the issue and are working to fix it as soon as possible.   

I also told them that they should keep us clients better updated when technical issues arise so we aren't in the dark.  I've asked them to update the "System Status" page under Help and to reply or post in these community chats. He said that he noted my point.  

[totnor]

last March it was out for 2 weeks, but don't expect any info or update from IG. according to them "all systems are working fine"!

[NeilN]

I spoke to them about 30 min ago.  They said that they are aware and are working on it but no timeframe as to when it'll be fixed.  I asked them again to change the "System Status" page to say this so others are aware. 

[dickyb]

20 minutes ago, NeilN said:

I spoke to them about 30 min ago.  They said that they are aware and are working on it but no timeframe as to when it'll be fixed.  I asked them again to change the "System Status" page to say this so others are aware. 

I had a private message from them basically apologising for lack of information so can't really ask for much more and guess just have to be patient 

[NeilN]

Thanks for the update dickyb.  Good to hear that they contacted you directly.  It would be nice if they disseminated that information to all their clients at the same time though.  Hopefully they'll read this and take the point.