IG Customer Support Request To Add an ETF

[BabisG]

Dear IG Support,

What kind of response to a customer that asks you to add an ETF to your platform is it to state what you DO support that has ZERO relevance to the security that was asked to be added? Are we idiots? I don't care what you DO support - that was not my question. When asking you to add an ETF or any other security for trading onto your platform these are the possible responses:

• Yes, certainly sir / madam, we can add that within the next 24 hours or so.
•  No, we cannot add that because ... [good reason here].
• No, you are an idiot like most of our customers and we don't care what you want to trade. You will take what you are given.

If you see your customers asking for new securities as a nuisance and you want them to go elsewhere, dear IG Support, please be honest, stop wasting our time and just say so and we can move elsewhere.

Thank you so much.