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Advance Chart vesion V12


ADH

Question

I am having difficulty using the latest chart version V12  I never received any warning that the previous version would change on Thursday, Nov 30 and because of that, I lost all my years of work yesterday without having to keep any copy or written note of it. Previously in all forthcoming changes, there were warnings in advance. Why is it different this time? Is there any way can I have just a copy of the old chart, version V10.3 or V11, please? Could you please suggest something because of months and months of work I've lost in those charts.

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5 hours ago, ADH said:

I am having difficulty using the latest chart version V12  I never received any warning that the previous version would change on Thursday, Nov 30 and because of that, I lost all my years of work yesterday without having to keep any copy or written note of it. Previously in all forthcoming changes, there were warnings in advance. Why is it different this time? Is there any way can I have just a copy of the old chart, version V10.3 or V11, please? Could you please suggest something because of months and months of work I've lost in those charts.

Dear @ADH,

Welcome to the IG community!

Thank you for your post. It's a shame that you are experiencing issues with the latest version of Prorealtime.  Kindly send an email to the helpdesk.uk@ig.com so we can forward the query to the technical team.

Thanks,

KoketsoIG

- KoketsoIG

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