The market you have requested is no longer available online

[Bazzer1]

Hi, I'm trying to close a position in Marula MIning PLC and whether I try to sell using a limit order or a quote, the order is rejected.

I've sold shares in the company today through another platform, and wonder why I can't exit the share on IG?

[KoketsoIG]

1 hour ago, Bazzer1 said:

Hi, I'm trying to close a position in Marula MIning PLC and whether I try to sell using a limit order or a quote, the order is rejected.

I've sold shares in the company today through another platform, and wonder why I can't exit the share on IG?

Dear @Bazzer1,

Hey there! Just wanted to let you know that when you request a quote order, there's no guarantee that it will be accepted by the market maker. It's always a good idea to double-check all your orders to make sure they're what you intended. We noticed that all your orders today were quote orders and no limit order was placed.

Thanks!

KoketsoIG

[Bazzer1]

5 hours ago, KoketsoIG said:

Dear @Bazzer1,

Hey there! Just wanted to let you know that when you request a quote order, there's no guarantee that it will be accepted by the market maker. It's always a good idea to double-check all your orders to make sure they're what you intended. We noticed that all your orders today were quote orders and no limit order was placed.

Thanks!

KoketsoIG

Hi, thanks for getting back to me, and I appreciate you looking into things.

However, I didn't just do quote orders: at 14:43 and 13:07 and 11:30 I tried to sell on Limit, only to have the oder rejected as "The market you have requested in no longer available online."

Any clarification you could offer would be useful.

Thanks

[KoketsoIG]

9 hours ago, Bazzer1 said:

Hi, thanks for getting back to me, and I appreciate you looking into things.

However, I didn't just do quote orders: at 14:43 and 13:07 and 11:30 I tried to sell on Limit, only to have the oder rejected as "The market you have requested in no longer available online."

Any clarification you could offer would be useful.

Thanks

Dear @Bazzer1,

Thank you for the update.

I apologize that you experienced some issues while placing your trade. Can you please kindly contact our helpdesk so that they can connect you with a Sales Trader?

All the best!

KoketsoIG