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Problems logging in with chrome...


jameschambers123

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In the last few days I've been unable to login with Chrome.  It shows the the login screen, I press login, there's a long pause then it shows

"Unexpected error. Sorry, we have experienced an unexpected error and cannot complete your request."


Then I am returned to the login screen again. This doesn't happen with MS Edge or the IG App on my Android phone.  Any ideas what might be up?  It used to work fine about 4-5 days ago. 

Edited by jameschambers123
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8 minutes ago, jameschambers123 said:

 

In the last few days I've been unable to login with Chrome.  It shows the the login screen, I press login, there's a long pause then it shows

"Unexpected error. Sorry, we have experienced an unexpected error and cannot complete your request."


Then I am returned to the login screen again. This doesn't happen with MS Edge or the IG App on my Android phone.  Any ideas what might be up?  It used to work fine about 4-5 days ago. 

Dear @jameschambers123,

We apologize for the inconvenience you are experiencing with logging in. Please try the following troubleshooting steps and let us know if the issue persists:

1. Log out of your account, close all browser windows, then relaunch the browser and log back in.

2. Clear your browser's cookies and cache. In Chrome, you can do this by pressing Ctrl+Shift+Del and making sure all time or duration is selected. Restart the browser to complete the process. Clearing cookies and cache can often resolve display issues.

3. If possible, try using a different browser. We recommend Chrome, but Firefox and Opera are also good alternatives.

4. You can also try using your browser's incognito or private browsing mode.

All the best,

KoketsoIG

- KoketsoIG

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