IG | Sitemap | Terms and agreements | Privacy | How to fund | Cookies | About IG
Spread bets and CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 69% of retail investor accounts lose money when trading spread bets and CFDs with this provider. You should consider whether you understand how spread bets and CFDs work, and whether you can afford to take the high risk of losing your money. Professional clients can lose more than they deposit. All trading involves risk.
The value of shares, ETFs and ETCs bought through a share dealing account, a stocks and shares ISA or a SIPP can fall as well as rise, which could mean getting back less than you originally put in. Past performance is no guarantee of future results.
CFD accounts provided by IG Markets Ltd, spread betting provided by IG Index Ltd and share dealing and stocks and shares ISA accounts provided by IG Trading and Investments Ltd. IG is a trading name of IG Markets Ltd (a company registered in England and Wales under number 04008957), IG Index Ltd (a company registered in England and Wales under number 01190902) and IG Trading and Investments Ltd (a company registered in England and Wales under number 11628764). Registered address at Cannon Bridge House, 25 Dowgate Hill, London EC4R 2YA. IG Markets Ltd (Register number 195355), IG Index Ltd (Register number 114059) and IG Trading and Investments Ltd (Register number 944492) are authorised and regulated by the Financial Conduct Authority.
The information on this site is not directed at residents of the United States, Belgium or any particular country outside the UK and is not intended for distribution to, or use by, any person in any country or jurisdiction where such distribution or use would be contrary to local law or regulation.
Question
nwk
The platform as many will have noticed experienced issues last night. It was confirmed from a member of staff to me today that it was experiencing issues between 20:10 and 20:20 last night on the 5th of Feb. This of course was during the spikes of the VIX etc.
I found myself in a situation where I had a position that i needed to sell at that time and was unable to subsequently incurring a far higher loss when i managed to complete the trade at 20:17 having tried 3 times prior. The problem arises where I've reported this to customer support today who in essence told me I was lying (the manager I subsequently spoke with was a little more tactful) and said the system didn't show any failed transactions.
I've challenged them on this as I don't believe I can be the only person who found this to be the case last night in this time period. These orders did not make it to filing as the pop out buy/sell window simply failed after a long lag each time with a short error message which sadly I didn't get a screenshot of in my haste.
Has anyone else encountered issue the same or similar as myself?
Has anyone from the IG side of things seen any further information on this as the day has progressed today?
Link to comment
0 answers to this question
Recommended Posts
Archived
This topic is now archived and is closed to further replies.