2FA causes me logon and password issues

[Guest theshidoshi]

Hi 

 

I have successfully enabled 2FA using the IG app. However I was immediately unable to logon to ig.com from any device.

I did not make it as far as being asked for the codes. It simply rejects my password as incorrect. I even tried the codes instead of the password and that did not work.

 

I have reset the password and choose another one which I confirmed. Still no joy. I was on the phone to Customer Support (IT not available until Monday) and they kept deactivating my account after each failed 3 attempts. It was not a password problem I assure you.

 

Finally, I got fed up with 2FA and the Rep disabled it for me and my password worked straight away.

 

This is so frustrating. I am forced to stay out of improved security because the website for whatever reason suddenly developed amnesia and thinks my password I have been using all day is wrong. I even tried the autofill **** my browser saved the password but no. It is definitely a 2FA hiccup.

 

What do you suggest I do? 

 

Regards,

 

Abdul

[Guest WillA]

 

Hi Abdul,

 

Unfortunately our 2FA solution is different to most other providers in that you don't get asked for your 6 digit code on a second screen.

 

Instead you have to put it on the end of your password e.g.:

 

If your password is 'Password9' and the 6 digit code is '123456' you would enter 'Password9123456' into password box.

 

Sorry that this was not obvious, we are hoping to improve this!

 

Cheers,

 

Will

[Guest TLTRADER]

On 23/04/2018 at 01:07, WillA said:

 

 

Hi Abdul,

 

Unfortunately our 2FA solution is different to most other providers in that you don't get asked for your 6 digit code on a second screen.

 

Instead you have to put it on the end of your password e.g.:

 

If your password is 'Password9' and the 6 digit code is '123456' you would enter 'Password9123456' into password box.

 

Sorry that this was not obvious, we are hoping to improve this!

 

Cheers,

 

Will

I tried this but no luck... funny thing is, the error message changes from "incorrect password" to "these details don't match our records please try again". It's definitely a system hiccup. I need this issue resolved too..

[Guest John]

hi,

thanks for posting this question, i am experiencing the same issue. Wrote to the helpdesk, might have to disable 2FA.

[Marcobarat]

On 22/08/2020 at 20:33, Guest John said:

hi,

thanks for posting this question, i am experiencing the same issue. Wrote to the helpdesk, might have to disable 2FA.

Put your password and the code attached.

 

If your pass is "HiHi2023" and the 2fa code is "123456" just log in with HiHi2023123456 and then it will work.

 

M.

[SimonR_AU]

Confirming this is still a thing. Logged a job and then was able to find this thread. Thanks for posting a solution.

A small note re 2fa: (eg   2fa (i)   ) on the login screen or an engineered 2fa on screen prompt would be useful improves here.