Jump to content
  • 0

Sync issue forces all windows to close


Guest Mr-Yellow

Question

Guest Mr-Yellow

I reported this to helpdesk however due to it being a sync issue and having no clear steps to duplicate, and because the individual support person had not received any similar reports I was told it would not be forwarded on and no ticket would be created for developers. 

 
So instead I am forced to come here and make a noise.

The site has a async/sync issue where if a browser crashes (something the javascript code involved can do often enough) then the backend is left in a state where it breaks the sites UX.

* Crashed tab
* Click Chrome button to restore it.
* "Platform" tab is insta-closed
* "Open platform" results in a tab opening which is insta-closed.
* No further action can be taken in the system without first logging out and in again.

> it was originally developed that the platform could only be open in one tab per browser

This is entirely inappropriate for any website. I manage my tabs and windows in my browser, no site should interfere with the normal functioning of a web browser.

This is the antithesis of good UX.

> Unless it is something that can be replicated we are unable to raise it as an issue.

Being a sync issue I would require your full dev environment to build a system which could duplicate such a **bug**. This obviously is not something I can do, so demanding duplication of such a sync issue is not productive in any way and does not lead to any improvement in the IG systems.
 
Please open a ticket so the developers can be made aware of this actual issue in their system.
 
I'm sure they know that this kind of code is always a bad idea but someone in middle-management through they were a genius. Unfortunately said genius is not a UX expert and has messed up your system.
Link to comment

5 answers to this question

Recommended Posts

  • 0
Guest PandaFace

My bad. Was thinking about flash charts vs html5 charts whilst talking about scripts *facepalm*. Apologies. 

Point stands. 

Link to comment
  • 0
Guest Mr-Yellow

Thankyou for taking this seriously and fixing the UX failure of trying to track tabs in backend.

Now they open in the same window like every other website. Awesome.

Link to comment
  • -1
Guest PandaFace

Why are you not using the new platform? That should be html5 rather than JS. 

Also it’s likely to only offer one tab and auto close any attempts at a second for a number of different reasons, many of which I believe you have no idea about. 

To be frank I’m always curious as to why a single individual seems to think that have a better grasp of things over a multi billion pound company with hundreds of devs working on it...

Link to comment
  • -1
Guest Mr-Yellow

html5 rather than JS

lol

auto close any attempts at a second

Yes. If the backend state gets out of sync with the actual browser state then this functionality instead closes any new attempts to open a FIRST "platform" window.

 you have no idea about.

Oh the irony.

> To be frank I’m always curious as to why a single individual seems to think that have a better grasp of things over a multi billion pound company with hundreds of devs working on it.

Devs need user feedback or issues like this remain undetected.

Thanks for your valuable contribution.

 

Link to comment

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • General Statistics

    • Total Topics
      22,157
    • Total Posts
      93,067
    • Total Members
      42,555
    • Most Online
      7,522
      10/06/21 11:53

    Newest Member
    DEEPAMIPARA123
    Joined 09/06/23 06:51
  • Posts

    • Early Morning Call: CNH down as China CPI loses ground It is becoming more and more unlikely that China will meet its government target of average consumer prices at about 3% in 2023.  Jeremy Naylor | Analyst, London | Publication date: Friday 09 June 2023 09:06 Indices overview US equity markets ended the session higher, with the S&P 500 entering bull market. APAC indices mostly rose overnight. It is becoming more and more unlikely that China will meet its government target of average consumer prices at about 3% in 2023. On the contrary, the risk of deflation is a growing concern. China's consumer price index (CPI) rose 0.2% year-on-year (YoY), accelerating from a 0.1% rise in April, but missing the estimate of a 0.3% increase. Food price inflation, a key driver of CPI, slowed to 1.0% year-on-year from 2.4% in the previous month. On a month-on-month (MoM) basis, food prices fell 0.7%. China's factory gate prices fell at the fastest pace in seven years. May PPI fell for an eighth consecutive month, down 4.6%. Macroeconomics The end of the week is very quiet in terms of macroeconomic data. Investors are already focussed on next week, with two big central bank meetings to come. First is the US rate decision on Wednesday. Markets are pricing in a pause from the Federal Reserve (Fed). Ahead of the Fed decision though, markets will get an update on US inflation. The consumer price index, due on Tuesday, is expected to fall to 4.7% YoY, following a 4.9% rise the previous month. The focus will be on core CPI, forecast to fall to 5.4% YoY, from 5.5% in April. Since the March headline CPI figure is below core CPI, the market fears the spread between the two indicators could be widening. On Thursday, the European Central Bank (ECB) is expected to raise its key interest rates by 25 basis points, and again in July before pausing for the rest of the year. This is according to a poll conducted by Reuters which indicated that economists believe inflation across the single currency economies remains sticky. After 375 basis points (bp) of hikes over the past year, economic activity across the region has slowed, with Europe's biggest economy - Germany - and the eurozone as a whole falling into a winter recession. EVs General Motors announced it will adopt Tesla's North American charging plug standard. GM electric vehicle (EV) buyers will now be able to use the Tesla Supercharger network. A similar agreement had earlier been made with Ford which means now that three of the top EV sellers in the North American market have agreed on a standard for charging hardware. It could turn out to be a major win for Tesla, which invested heavily to deploy its fast-charging stations across North America. This agreement will have significant commercial and public policy implications. The Biden administration wanted to impose a rival "combined charging system". Now the alliance between Tesla, Ford and GM seriously challenges the White House's plans.   This is here for you to catch up but if you have any ideas on markets or events you want us to relay to the TV team we’re more than happy to.
    • A relatively quiet week is heading towards its end, after a positive session in Asia that followed the lead set by Europe and the US. A rise in jobless claims bolstered the view that the Fed would leave policy on pause at its next meeting. However, rate hikes this week in Australia and Canada have unnerved investors, and so caution could well prevail over the first half of next week. Given that the coming week also includes ECB and BoJ decisions, plus US inflation figures, it promises to be full of potential volatility flashpoints.   
    • Analog Devices Inc., Elliott Wave Technical Analysis Analog Devices Inc., (ADI:NASDAQ): Daily Chart, 9 June 23, ADI Stock Market Analysis: We were tracking the possibility of wave 2 to be complete as we had a clear three wave move into wave 2. We are starting to resume higher as we are looking for place longs on the way up. ADI Elliott Wave Count: Wave {i} of 3. ADI Technical Indicators: 20EMA as support. ADI Trading Strategy: Looking for upside, we need to break wave 1 in a five wave manner to have additional confirmation. TradingLounge Analyst: Alessio Barretta         Analog Devices Inc., ADI: 4-hour Chart, 9 June 23 Analog Devices Inc., Elliott Wave Technical Analysis ADI Stock Market Analysis: Looking for further upside as we potentially complete wave (i) and (ii) with the red line acting as invalidation level. We broke the top of (i) as we seem to be in wave iv of some degree.   ADI Elliott Wave count:  Wave (iii) of {i}. ADI Technical Indicators: Above all averages. ADI Trading Strategy: Looking for five waves up into wave (iii).
×
×
  • Create New...