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Indicator alerts activating only once despite being set to 'Every time this occurs'


JonW

Question

I have set an indicator alert, 30 day exponential moving average on a daily chart,  to 'Immediate' and 'Every time this occurs' (even tried 'Once') but the notification alert only activates once. I've tested with the mid market price being above the indicator for an alert and as well as crosses (for both ways) but once it has activated, it doesn't want to alert me again. I've looked on the chart and the last triggered and I've noticed in some cases it should have activated on several days. E.g. on South 32 Ltd, the alert last activated on 1/11/2018 but should have also activated on 2/11/2018 as it is set to 'crosses'. Another example is Central Asia Metals PLC, activated on 31/10/2018 but from what I can see from the chart as well as mouse over, it should have also activated on 01/11/2018 and 02/11/2018. I also saw the same with Anglo American last week but as I've redone the alerts again just to be sure, I'm not sure when it last activated but the same issue still occurred. 

Am I missing something? Any advice is hugely welcomed as I am stumped.

 

Thanks

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Yes. After creating the first alert with "alert me every time this occurs", on my next new alert, I would then change it back to "once" and then back to "alert me every time this occurs", effectively refreshing the selection. However, from what I can see on the CFD platform, not sure about the Sharedealing, it now resets all settings if selecting a new stock. If you are on the same stock but creating another alert, this technique worked for me.

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