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Can anyone get t his to work consistently?

I just get procrastination from the IG help desk. They have listed a number of things: poor internet, user error. They have suggested contacting my Internet Services Provider, which of course will just bounce the problem back. The only thing the help desk haven't done is anything in fact or admitted that there are any problems at their end. I can certainly watch the broadcasts live, but I sometimes miss the first few minutes but can't get it back no matter what I do. 

Any ideas anyone?


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