Best Price Execution

[Guest jusrus]

I was short Wall Street over the weekend. The market opened around 26400 Sunday night, below my buy order to cover the position, yet my fill was 30 odd points higher. Surely my position would be covered at the market on the opening and I would be given the better price. I worked on the trading floors for twenty years and you were required to give the customer the better price rather than filling them at their level and pocketing the difference. Is that not the case with IG?

[trade247]

not resting orders on futures exchange so for charts not necessarily filled on candle spike.

checked first fill in the market? closer to the 26400 or where you were filled? assume incorrect spike looking at the chart.

[Guest jusrus]

First print was just under 26400, then market moved up and down for next 25 seconds before reaching the level I was filled at - IG say I was filled manually - they are looking into it.

[Guest jusrus]

They have refunded the difference