Issue with account --> It doesn't show price for any market shares

[Guest Luis]

Dear all,

From 2nd, March 2020 on, my demo account is not working properly. It seems it could have been deactivated because I cannot see any current price for shares in open markets. Please see some  descriptions about the issue below.

 

"Issue1"

While Spanish and German (for example) markets are open, the system shows no variation or change in any shares. They are always 0%.

 

"Issue2":

Checking graph for an specific share the current day (4th march) and its negotiation is not showed in any time-frame.

 

"Issue3":

If I select 1min time-frame I can see incorrect data for previous day since negotiated price becomes flat which is not correct.

 

Please I would like to confirm with you if it is an issue with my account or if it has been deactivated for any reason. I wanted to open a live account but if I cannot test in demo account or it is not working properly it has no sense for me.

 

I would appreciate if you could provide me any information.

 

In case any additional information is required, please let me know.

 

Thank you in advance for your support.

 

Kind regards,

Luis.