safari hangs when i tried to save picture for my chart

[congo]

Im using safari browser and i use chart to do my analysis.

when i click on icon to save as picture, the browser hangs. 

im using macbook air (mid 2013)

[congo]

just wonder if anyone is helping me to solve this problem?

[Guest DanC]

Hey ,

 

Apologies for the delayed reply. We've been trying to replicate the issue again on a number of machine we have here, without success. Can you let me know if this issue also affects other browsers - do you have Chrome or Firefox installed that you can test on?

 

You can also take a screenshot of your chart using Command + Shift + 4.

 

Thanks,

Dan

 

 

[congo]

 

 

[congo]



[Guest DanC]

Hi 

 

We haven't been able to replicate this issue on a Mac here. Can you check which version of Safari you are using via Safari > About?

 

Alternatively, you can just take a screenshot of your chart. Details on taking a screenshot on a Mac can be found here.

 

Thanks,
Dan