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Disappearing AUD/SGD order?


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I was playing with my demo account earlier today at about 12.30pm, placing a hedging bet on the AUD/SGD market.

765906924_AUD_SGD_ordersat12pm.JPG.93491c07a307d01b0bf546e00730b240.JPG

 

 

 

 

 

 

Checking in at 22.00pm, I find that the order had closed at the level of the hedge +1 @0.879 level!

AUD_SGD_closingat2200pm.JPG.b3ace1a176bd9ed04c97a43b307bd0e8.JPG

to my surprise the hedging order that I place had disappeared! (refer back to my first image, it is Good-till 9 Apr '20 10.00AM!)

1672225939_Ordersat2250pm.JPG.5b559348f4c6fb20c1d37d7ca3a4cb33.JPG

In any case, I check my Activity and Transaction history and to my shock, it seems to have disappeared without a trace, but the history does show my order created at 11.54am

The yellow box is an example to show if I had deleted the order.

1948649892_PastActivitylog20200408past6hrs.thumb.JPG.47c286aedd10967a2421f96172aad32d.JPG

The transaction history does not even show the closing of the +1 position opening at the 0.879 level which the -1 short contract closed at!

1125040659_TransactionHistory20200408past6hrs.thumb.JPG.bda7c81459ad8cf899813616d642ae62.JPG

I am pretty surprised that the order had just disappeared without a trace, can someone from IG please explain?

Has anyone also experienced a similar case?

 

Pretty bummed that I lost out seeing AUD/SGD rallying beyond 0.880 at this moment.

Any replies appreciated!

Edited by bgyeow
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