Disappearing AUD/SGD order?

[bgyeow]

I was playing with my demo account earlier today at about 12.30pm, placing a hedging bet on the AUD/SGD market.

 

 

 

 

 

 

Checking in at 22.00pm, I find that the order had closed at the level of the hedge +1 @0.879 level!

to my surprise the hedging order that I place had disappeared! (refer back to my first image, it is Good-till 9 Apr '20 10.00AM!)

In any case, I check my Activity and Transaction history and to my shock, it seems to have disappeared without a trace, but the history does show my order created at 11.54am

The yellow box is an example to show if I had deleted the order.

The transaction history does not even show the closing of the +1 position opening at the 0.879 level which the -1 short contract closed at!

I am pretty surprised that the order had just disappeared without a trace, can someone from IG please explain?

Has anyone also experienced a similar case?

 

Pretty bummed that I lost out seeing AUD/SGD rallying beyond 0.880 at this moment.

Any replies appreciated!

Edited April 8, 2020 by bgyeow