[PROFIT / LOSS DISPLAY]

Hi,

Im using the share dealing app for shares and ISA.

it appears that the profit and loss calculations do not include charges / commision for buying the shares only calculating the account value based on share price change alone.

Is there a setting to change this?

If not can you look into adding this as an option in settings as I find this does not tell me the correct info on my dealings?

rgds

smoke

[app not updating, account shows zero value]

Hi,

I heard on the news that Sky was having technical problems and thats my ISP.

Strange that it is ok when I use my VPN.

Just checked whitout VPN and all is ok now, thanks for quick reply.

 

thanks

[app not updating, account shows zero value]

Hi,

today when i opened my account the pages did not update and  it showed i had no value in my account.

I tried to open the daily briefing but it only opened the  introduction picture and would not play.

I opened an ig comunity post but when i tried to sig in it did not and the connection timed out.

Out of curiosity i opened my VPN connection on my PC and imediatley my IG comunity singed in and my IG trading updated as normal and my funds were shown.

I rebooted my pc and loaded the trading site again but same, not updaing, I opend the bbc news website and it was updating and working as expected.

I turned on my VPN and again the IG site started to work as expected.

I am on PC with firefox browser.

 

 

 

[IG live not loading]

hi ,

think i found the answer.

the IG live link does not load when i use VPN.

using VPN this morning and IG live not loading, switch off VPN and IG live loads ok.

 

rgds

[IG live not loading]

Just now, smokem said:

I have tried again and the video loaded ok.

Could it be the time related? i was fiirst trying at ~ 8 am and every time got the error, loaded ok at 9:15 am

video loaded without changing anything.

[IG live not loading]

I have tried again and the video loaded ok.

Could it be the time related? i was fiirst trying at ~ 8 am and every time got the error, loaded ok at 9:15 am

[IG live not loading]

Hi,

last few weeks IG live has not loaded into my work space,. all i get is a busy loasing icon then blank screen, I use to get the error message as attached but now its just a blank screen.

Am using windows 10 with firefox browser

[price graphs not refreshing]

thanks for the feedback, graphs working ok now.

[price graphs not refreshing]

When i open my trading accont and display my watchlist price graphs all works ok. I can switch between other graphs ok.

After a period of time or a number of openings then the graphs do not refresh and I get a circulating arrow displayedd. I have to reload the whole web page to get the graphs to refresh and display.

This has only started to happen this week, previously no problems at all.