Bliz_23

Ok so it looks like Telstra have restricted IG site access through their DNS as part of protecting people from bad sites which I suspect IG is trying to sort out ASAP as their use is legitimate. Telstra support were far from helpful and even said I needed to pay for their platinum service. When I suggested I would report this requirement to the Ombudsman they gave me a one off access but the Platinum team had no knowledge of the issue or how to resolve beyond trying to get me to fill in a security complaint form! So here was my workaround for a windows 10 PC (no promises it would work for others). I went to my computer settings (typing in 'settings' using the magnifying glass in bottom left corner of my computer) I then Selected 'Network & Internet' then WiFi properties Scrolled towards the bottom of the page for 'IP settings' Took a note of my IPv4 address number and IPv4 gateway number. Pressed the button to edit the 'IP assignment' and selected 'Manual' Made IPv4 ON - then IPv4 address: added my IPv4 address number I took down before IPv4 Subnetprefex length: 24 IPv4 gateway: added my IPv4 gateway number I took down before Preferred DNS: 1.1.1.1 Alternate DNS: 8.8.8.8 Pressed Save As a final step I cleared the DNS cache through the Run Command prompt by searching for 'Command or CMD' using the magnifying glass in bottom left corner of my computer. This brought up a black screen with C:\users\###> prompt - the ### was my user name (different for each user) I then typed in after the C:\users\###> the following ipconfig /flushdns (note the space between ipconfig and /flushdns is needed) I also cleared my cache on my Chrome Browser (three dots) top right and selected Settings/Privacy and Security/Clear Browsing data. Then went into IG and logged in successfully.

Ok so it looks like Telstra have restricted IG site access through their DNS as part of protecting people from bad sites which I suspect IG is trying to sort out ASAP as their use is legitimate. Telstra support were far from helpful and even said I needed to pay for their platinum service. When I suggested I would report this requirement to the Ombudsman they gave me a one off access but the Platinum team had no knowledge of the issue or how to resolve beyond trying to get me to fill in a security complaint form! So here was my workaround for a windows 10 PC (no promises it would work for others). I went to my computer settings (typing in 'settings' using the magnifying glass in bottom left corner of my computer) I then Selected 'Network & Internet' then WiFi properties Scrolled towards the bottom of the page for 'IP settings' Took a note of my IPv4 address number and IPv4 gateway number. Pressed the button to edit the 'IP assignment' and selected 'Manual' Made IPv4 ON - then IPv4 address: added my IPv4 address number I took down before IPv4 Subnetprefex length: 24 IPv4 gateway: added my IPv4 gateway number I took down before Preferred DNS: 1.1.1.1 Alternate DNS: 8.8.8.8 Pressed Save As a final step I cleared the DNS cache through the Run Command prompt by searching for 'Command or CMD' using the magnifying glass in bottom left corner of my computer. This brought up a black screen with C:\users\###> prompt - the ### was my user name (different for each user) I then typed in after the C:\users\###> the following ipconfig /flushdns (note the space between ipconfig and /flushdns is needed) I also cleared my cache on my Chrome Browser (three dots) top right and selected Settings/Privacy and Security/Clear Browsing data. Then went into IG and logged in successfully.

Same issue with Telstra - IG have confirmed they are "aware of current issues affecting Australian clients ability to login to the desktop browser version of IG. Afflicted clients have been noted to have Telstra as their ISP provider. Our I.T specialist department is currently working to resolve the login issue with Telstra at the highest priority." They also said one client had contacted Telstra directly to change some ISP settings to resolve it - so next step is to have fun contacting Telstra. Will share if there is a fix this way....