Bliz_23

Hi mgwuk Glad you posed this question as I have been trying for the last number of weeks to ask the same question of IG and am still waiting on a response. Did you come up with an answer? My workings below on how to calculate EMA clearly does not match IG Chart using IG data and EMA indicator and the method provided by IG which can be calculated as follows for example for EMA21: where: k = smoothing parameter which is 2/(lookback period+1) or for EMA21 is 2/(21+1) = 0.0909091 EMAt = previous candle EMA21 value Both formulae below result in same value EMA21 = k * close price + (1-k) * EMAt or EMA21 = EMAt + k *(close price-EMAt) The following values in blue are taken from the 5 minute interval Nikkei 225 Japan Cash from IG charts looking at EMA21. You can see from the table below the difference in calculated values using the above formula versus the IG chart data. Sydney Time Close Price calc_EMA21 IGchart_EMA21 11/04/2024 1:25 39282.2 39274.0922 39274.0922 11/04/2024 1:30 39252.2 39272.1020 39272.1056 11/04/2024 1:35 39192.2 39264.8381 39264.8428 11/04/2024 1:40 39167.2 39255.9619 39255.9682 11/04/2024 1:45 39172.2 39248.3472 39248.3530 Obviously, the chart data is using a different formula. The SMA values align perfectly as you found.

Ok so it looks like Telstra have restricted IG site access through their DNS as part of protecting people from bad sites which I suspect IG is trying to sort out ASAP as their use is legitimate. Telstra support were far from helpful and even said I needed to pay for their platinum service. When I suggested I would report this requirement to the Ombudsman they gave me a one off access but the Platinum team had no knowledge of the issue or how to resolve beyond trying to get me to fill in a security complaint form! So here was my workaround for a windows 10 PC (no promises it would work for others). I went to my computer settings (typing in 'settings' using the magnifying glass in bottom left corner of my computer) I then Selected 'Network & Internet' then WiFi properties Scrolled towards the bottom of the page for 'IP settings' Took a note of my IPv4 address number and IPv4 gateway number. Pressed the button to edit the 'IP assignment' and selected 'Manual' Made IPv4 ON - then IPv4 address: added my IPv4 address number I took down before IPv4 Subnetprefex length: 24 IPv4 gateway: added my IPv4 gateway number I took down before Preferred DNS: 1.1.1.1 Alternate DNS: 8.8.8.8 Pressed Save As a final step I cleared the DNS cache through the Run Command prompt by searching for 'Command or CMD' using the magnifying glass in bottom left corner of my computer. This brought up a black screen with C:\users\###> prompt - the ### was my user name (different for each user) I then typed in after the C:\users\###> the following ipconfig /flushdns (note the space between ipconfig and /flushdns is needed) I also cleared my cache on my Chrome Browser (three dots) top right and selected Settings/Privacy and Security/Clear Browsing data. Then went into IG and logged in successfully.

Ok so it looks like Telstra have restricted IG site access through their DNS as part of protecting people from bad sites which I suspect IG is trying to sort out ASAP as their use is legitimate. Telstra support were far from helpful and even said I needed to pay for their platinum service. When I suggested I would report this requirement to the Ombudsman they gave me a one off access but the Platinum team had no knowledge of the issue or how to resolve beyond trying to get me to fill in a security complaint form! So here was my workaround for a windows 10 PC (no promises it would work for others). I went to my computer settings (typing in 'settings' using the magnifying glass in bottom left corner of my computer) I then Selected 'Network & Internet' then WiFi properties Scrolled towards the bottom of the page for 'IP settings' Took a note of my IPv4 address number and IPv4 gateway number. Pressed the button to edit the 'IP assignment' and selected 'Manual' Made IPv4 ON - then IPv4 address: added my IPv4 address number I took down before IPv4 Subnetprefex length: 24 IPv4 gateway: added my IPv4 gateway number I took down before Preferred DNS: 1.1.1.1 Alternate DNS: 8.8.8.8 Pressed Save As a final step I cleared the DNS cache through the Run Command prompt by searching for 'Command or CMD' using the magnifying glass in bottom left corner of my computer. This brought up a black screen with C:\users\###> prompt - the ### was my user name (different for each user) I then typed in after the C:\users\###> the following ipconfig /flushdns (note the space between ipconfig and /flushdns is needed) I also cleared my cache on my Chrome Browser (three dots) top right and selected Settings/Privacy and Security/Clear Browsing data. Then went into IG and logged in successfully.

Same issue with Telstra - IG have confirmed they are "aware of current issues affecting Australian clients ability to login to the desktop browser version of IG. Afflicted clients have been noted to have Telstra as their ISP provider. Our I.T specialist department is currently working to resolve the login issue with Telstra at the highest priority." They also said one client had contacted Telstra directly to change some ISP settings to resolve it - so next step is to have fun contacting Telstra. Will share if there is a fix this way....