[I can't deposit any funds to my accounts]

On 26/03/2021 at 00:54, shanna said:

I too can't seem to make a deposit ... same issues and messages ... who do we contact to get support ?

I got fed up after wasting nearly 30 minutes waiting for someone to answer another call and opened an account with Fineco. 

Bye bye IG.

[Is it me, or do IG offer poor telephone support?]

29 minutes ago, Caseynotes said:

no it's been poor since the start of the covid crisis, some reports other brokers are affected the same, certainly my bank is. Any email queries I've made to IG have been replied to in 3-4 days.

 

You'd think that remote working wouldn't change much. I work in IT and we simply redirected everything to our mobiles, business as usual.

[Is it me, or do IG offer poor telephone support?]

43 minutes and still waiting for someone to answer the phone.. Time to move somewhere else.

[I can't deposit any funds to my accounts]

I've made some profit on IG a few years ago (enough for a mortgage deposit) but I haven't used my account for a while now. It seems to be still active, but when I try to deposit some funds, I always get this error: "We are unable to process your payment right now. Please try again later or contact our helpdesk on 0800 409 6789 or +44 (0)20 7633 5320 if the issue persists."

I tried my ISA and shares dealing account with my card and paypal, same result. I tried calling the numbers, but after over 30 minutes of listening about the unusually high volume of calls and how my call is important to them, I've given up.

Has anyone experienced this issue?