Eurobonus

WITHDRAWN WHAT I HAD LEFT AND CLOSING MY ACCOUNT !!!!

IG says to call 020 7896 0000. When I call the line just is dead. Tried to call 0800 195 3100, and line cuts off as soon as you press option 1. This must be in breach of their operating licence !!!

If that's the case, then they are at fault because they should not have gone live with update without proper testing. Very easy to replicate when the US opens as there is a lot of data so they should be aware of the volatility. IT JUST IS NOT ACCEPTABLE !!! I LOST THOUSANDS YESTERDAY AND I CAN'T GET THROUGH TO CUSTOMER SERVICES, EITHER VIA PHONE OR ONLINE CHAT.

STILL NOT WORKING ...

AND I STILL CAN'T TRADE !!! WHAT THE FFFFFFFFFFFFFFFFFFFFFFFFFFF

And this is acceptable? Yesterday, I lost a lot ... because I couldn't close my positions

The amount you trade is not what is important here. Everything is relative. Yesterday, all my profits plus more was wiped out during the trading block. To me it is a lot. To others not wo much. But the point is that the SYSTEM FAILURE SHOULD NOT HAPPEN ... especially THREE DAYS IN A ROW !!! IG right now SUCKS BIG TIME !!! NO SUPPORT - NO TRADES POSSIBLE DURING HIGH VOLATILITY - NO EXPLANATION OR WARNING

I CAN'T EVEN GET THROUGH TO IG SUPPORT !!! SO YOUR EXCUSE IS JUST NULL AND VOID !!! STOP TRYING TO DEFEND THE INDEFENSIBLE!!!

Yesterday when the system stopped working, I had a short on Tesla which was up a lot. Then the system wiped out ALL the gain only to then gradually revert back to original level. But if I had had a stop, it would have wiped out the trade. This is either faulty software or something more worrying ....

THREE DAYS IN A ROW SYSTEM WON'T ALLOW TRADES DURING HIGH VOLATILITY. I DON'T CARE ABOUT THE EXCUSES BEING POSTED HERE BY THE ADMINS. JUST SUCKS!!!

And here we go again - can't close positions or do anything whenever there is high volatility. This is costing me a lot. They make excuses but it is just UNACCEPTABLE!!!

Well I am leaving IG. What happens when there is high volatility is totally unacceptable. It is not just poor service, but they are CHEATING their customers out of millions. So why would you continue to trade on such a platform. Perhaps start a CLASS ACTION LAWSUIT? I am game for it.

Can't even get through either via phone or online chat. So I am giving up on IG and will leave the worst review ever. Perhaps one technical glitch, but over the last 2 days the same issue and I have the same issue before with IG when there is high volatility. But this time I got thoroughly burned. On top of that, they created a phantom trade which I never did which lost me a lot on top of not being able to close positions.

I AM CLOSING MY ACCOUNT BECAUSE THIS IS JUST HORRIBLE - cheating their customers

This is totally unacceptable. When markets are extremely volatile, IG shuts down the system so can't execute any trades. Tried to call and just get cut off. LOST SO MUCH MONEY because of this. Anyone else thinks this is outrageous by IG?