bulltraderpt
-
Posts
14 -
Joined
-
Last visited
-
Days Won
4
Content Type
Profiles
Forums
Blogs
Events
Community Tutorials
Store
Posts posted by bulltraderpt
-
-
LOL ig not liking the fact that people will be walking away because they haven't listened to customer feedback, so don't like it that I've been posting where to relocate.
It's not the customers at fault it's YOU IG!
-
On 03/04/2024 at 16:31, Thinker said:
I too was hanging on to the old platrform.... the new one is appalling ! I have complained about so many features the old one has that the new one doesn't. In particular I used to log in to the old platform Monday morning and not log out till Saturday... it was running on my computer all the time and had a setting so that as long as you interractsd that it would not log you out for up to 12 hours so if you did anything in the platform it restarted the 12 hrs. The new one in 3 days has randomly logged me out 3 or 4 tiles already. The last one I had opened a position just 9 mins before hand and then it logs me out so I had to urgently log back in and set up all the windows and screens and it mucked up the order of things in my watch lists. Just appaling!
They have had about 6 or 7 years to get it right... has anyone seen them request traders to make comments or contributions? Not me.
The main workspace can oonly contain about a quarter of the info on the old, the columns on the watch lists are not adjustable in width so it takekes up about 40% more space than it needs, you can't do proper history reports on closed position as it does not give the times of the trades unless you download it as a csv and then the times are UK times and I am in Australia for heaven's sake!
The screen doesn't flash as the old one did so almost looks static.
It is just rubbish.
Tryl, not quite as good but, MUCH better than IG's pathetic new platform.
-
It is incredibly short sighted that IG haven't thought about how good the old platform and implemented some kind of mirroring system to the new platform.
It's like someone has pulled the plug without even looking into why a lot of people still prefer the old platform for certain things which can't, as yet, be accessed in the new platform.
This is poor to say the least.
-
2
-
-
On 29/02/2024 at 07:59, KoketsoIG said:
Dear @bulltraderpt,
No worries, we will relay the message. Please also reach out if you have any questions on how to navigate the new platform.
Thanks,
KoketsoIG
Good evening,
Do you have any update on whether the developers are going to ensure that the listen function of various markets and shares are going to be migrated from the old platform to the new one please?
As you know, this doesn't as yet, seem to be happening and if you can try and get some clarity on this, I as a customer would really appreciate it, as others have also indicated.
Many thanks,
bulltraderpt
-
1
-
-
2 hours ago, KoketsoIG said:
Dear @bulltraderpt,
Please also reach out if you have any questions on how to navigate the new platform.
Thanks,
KoketsoIG
I will, but as stated, it's the list page which I use the most for my trading. I use another provider for live charts.
If you get the list thing sorted that would be great!
-
2
-
-
I am at a loss to understand why IG Index would have stated they are going to take their old platform off line before ensuring the new one would do exactly what the old does.
I can see customers going to other platforms if they don't at least ensure the really great features on the old one aren't migrated over to the new one.
I implore you to please make your development team aware of potential ramifications of closing the old platform down before ensuring the new one does exactly the same features.
-
1
-
-
On 13/02/2024 at 07:17, KoketsoIG said:
Hi @vivaneil,
Thank you for your post!
Please note that we are decommissioning the old platform because the new platform offers some amazing new features that are not available on the old one. By using the new platform, you'll have access to all these great features in one place. Let us know if you have any questions or need any assistance with the transition.
Thanks,
KoketsoIG
Evening KoketslG,
Please Please Please update the new features with the list feature for on screen and text alerts for various instruments. The 'new platform' may be better for some things, but for this instance it does not work, or atm it does not yet have it.
Many thanks bull traderpt
-
1
-
-
1 hour ago, KoketsoIG said:
Dear @bulltraderpt,
Thank you for your valuable feedback! It has been forwarded to the teams in charge of the new platform.
Thanks,
KoketsoIG
Just for completeness, I mean lists of companies. Many thanks, Peter
-
1
-
-
It is a real shame IG is decommissioning the old platform, as the ability to hear and see price changes over numerous companies is not available on the new platform.
One hopes, this feature will be added to the new platform before the plug is pulled on the old one given there is still a month to go..
Many thanks,
Peter
-
1
-
-
Hi,
I have been on the old platform for many years without issue.
Now I have to set up a whole load of new alerts for different shares I am wondering if it is possible to have shares on watch lists please? I have tried to set this up but I must be missing something as I set up share alerts but see no listen of them.
Any help appreciated. Thank you Peter.
New Platform
in Commodities
Posted
I, like others, have tried, both by phone and on this board as you can see. They aren't listening and won't listen until enough customers move to other platforms.