Laa
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Posts posted by Laa
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2 hours ago, salsid said:
This has been going on now for over 6 weeks - I thought initially it maybe because of the virus but still 6 weeks is a long time
Sadly, I feel I have no choice but to look for an alternative broker.
Thank you. I just had a conversation with someone on the help desk. I was told that I needed a CREST form (for moving shares held in certificated form into a broker's account). I explained why that wasn't appropriate (I am moving a whole account, with cash and many shares that aren't in my name as they are held in a nominee account with another broker). She said that she would look into it and email me back. She has, but has sent me another CREST form.
I am contacting another broker now. It is too bad that IG don't have someone on the help desk who can help...or someone who can flag up tech that doesn't work.
I thought IG were different. I own shares in IG....
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I am having the same problem...and no one has responded. Did your problem get solved, or shall I give up and move the shares to another broker? It has been 5 days. I am leaving the current broker due to customer service issues...
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On 20/05/2019 at 15:34, JamesIG said:
You should be able to see these in the statements section of MyIG, however this unfortunately won't be available until mid July.
Mid July is quite late. Why does IG take so much longer than other brokers?
stock transfer to IG portal problem
in IG Technical Support - Platform and App Help
Posted
A CREST form is for shares held in your name---you need to send the share certificate. They charge serious money for the privilege. It is not for transferring an entire account held elsewhere.
I am surprised that IG don't monitor these pages. Any company that cares about solving problems and getting customer service right would be doing so, and stepping in with assistance.